Who comes first?

Who’s most important when making a decision…your customers, your company, yourself? In business, is making a decision based solely on one’s own self interest ever the right decision? I think not! It’s what allowed the Financial industry to get the world economy in trouble. Incentives that encouraged individuals to make decisions that were high risk for their business, but low risk and high reward for themselves. Individual incentives were not appropriately aligned with that of their business. This isn’t exclusive to the Financial industry…it’s a problem throughout the world of business and government.

There’s an argument that decisions should be made for the greater good. I’m a firm believer in Transcendent Leadership, where decisions need to be made with a broader perspective. For instance, if our customers don’t succeed, how can we? We can’t, at least not long term. At Tiffin Parts, we’re here to help you be successful. If you’re successful, we will be too!

For more on this topic, Knowledge at Wharton published a great article from the World Economic Forum in 2007. Here’s a link: http://knowledge.wharton.upenn.edu/article.cfm?articleid=1649

Photo:  The great comedy team of Abbott and Costello doing their classic skit:  “Who’s on first?”