She made a good point and it has stuck with me over the years.  If you have an objective, how do you know you are meeting it consistently or making progress toward the goal unless you measure how you are doing on a regular basis?  It’s great to measure performance and results, but what are you striving for?

Clearly defining key goals is just the first step.  Monitoring how you are doing in meeting those goals is a must to achieve them.  Another individual I had the opportunity to spend some time with put it another way…”Inspect what you expect”; if you do, you’re much more likely to meet your objectives.  

At Tiffin, we have a number of customer focused objectives that we monitor including inventory accuracy, availability, on-time delivery, packaging quality and responsiveness.  We’ve set high expectations for ourselves, realizing that our customers count on our performance.   

 Let us know how we’re doing!