Complexity versus Simplicity…

Technology is complex, but yet it can be so simple.  Tiffin has a new phone system.  It offers us tremendous capability, yet we can choose not to use it.  Listening to customers, no pun intended, provided us with the answers we needed.

We have the ability for an automated attendant to direct calls where they need to go, but we heard from our customers that they didn’t want to have to go through the system.  They want to talk to a person.  It’s that personal service that has set Tiffin apart.

We’re leveraging technology to simplify the business for our customers.  The system is more stable, we now have direct lines for all employees, we can stay connected even when we’re out of the office and best of all, it’s lower cost.  We have all calls feeding directly to the inside team and if call volume is high, callers have the ability to hold for the next available team member.

Ease of doing business is a differentiator…give us a call…we want to talk to you!